What is TrustMark?

TrustMark is a new, award-winning scheme supported by the Government, consumer groups and building industry to help you find reputable firms to do repair, maintenance and improvement work inside and outside your home.

If a firm displays a TrustMark logo you know that an approved trade association (i.e. FMB, NFRC…)or other certification organisation has checked the firm and found that it meets certain standards the Government has set.

The Standards Expected (Government-endorsed standards)

When you see the TrustMark logo you know that:

An approved scheme operator has checked the firm’s technical skills, trading record and financial position

The firm has signed up to a code of practice that includes insurance, good health and safety practices and customer care

The approved scheme operator has checked and will continue to monitor their quality of work, trading practices and customer satisfaction

The firm will tell you about any building regulations you must meet and may be able to give you the certificates you need

If you have a problem or disagreement with the firm, there will be a clear and user-friendly complaints procedure to help sort out the problem

If the firm doesn’t automatically provide insurance cover you will have the option to buy a warranty in case it goes out of business.

TrustMark standards are minimum standards. Many of the approved scheme operators insist member firms meet higher standards and it is always worth finding out exactly what they require of their members so that you know what you are entitled to expect.

In return, you are expected to deal fairly with the firm, agree a fair price for good work, and pay quickly when the job is finished.